PRIVACY & COOKIES

1. Who controls your data

The data controller for WorkDisputes is Digital Fig Ltd (Company Number: 15889833). If you have a privacy question, email support@workdisputes.co.uk.

2. The data we collect

• Account data: your email address and the information needed to sign you in securely.
• Case data: the facts, dates, notes, and answers you enter into our tools.
• Uploaded documents: files you choose to upload for analysis or drafting support.
• Payment data: payment processing information handled through our payment provider. We do not store full card numbers ourselves.
• Support enquiry and call-booking data: your name, email address, optional phone number, the service and document count you select, any optional industry, employer-size or job information you provide, other workplace information you choose to provide, or your chosen time, call format and dispute stage when arranging a call.
• Basic technical data: limited technical information needed to keep the service secure and working properly.
• Optional analytics data: if you accept analytics cookies, we collect a privacy-limited page category, referring website domain, advertising campaign or click identifier, browser, operating system, device type, screen size, timezone and pseudonymous device and session identifiers. For a signed-in user, this may include a pseudonymous account identifier, but not the account email address.

3. How we use your data

• To run the account, sign-in, dashboard, and saved-work features.
• To generate reports, first drafts, timelines, and other outputs you request.
• To process payments and manage access to paid features.
• To review, quote for and follow up an HR support enquiry, or to reserve and administer a free 15-minute support call you request.
• To keep the platform secure, prevent misuse, and diagnose service problems.
• If you consent, to measure selected page visits, free-tool completions, sign-ups, confirmed purchases and advertising performance so we can improve the platform.

AI processing: where you ask the platform to generate a report or draft, relevant text may be processed by third-party AI providers for that purpose. We do not sell your case details for advertising.

We rely on your consent for optional analytics and optional marketing. You can refuse analytics without losing access to the site. Essential processing is used where needed to provide the service, comply with legal duties, and protect the platform and its users.

5. Who we share data with

We use carefully selected service providers to operate the platform. The relevant categories are cloud hosting and storage, account authentication, payment processing, email delivery, optional analytics and advertising measurement, security, and AI processing. They process data only as needed to provide their service to us or where the law otherwise permits. We do not sell your personal data for advertising.

Our optional analytics provider receives only the limited analytics information described above after you consent. Analytics data is processed using an EU-hosted service.

Our optional advertising measurement provider receives only the limited information described above after you consent; we do not send it your claim answers, searches or document contents.

Our email delivery provider processes the information needed to send service messages. When you submit an HR support enquiry or book a free 15-minute support call, this includes sending the enquiry or booking details to you and to the WorkDisputes team. These details are not used for advertising.

Approved affiliates provide an account-holder name, UK sort code and account number so we can pay commission by bank transfer. These details are held in a restricted payout table and are available only through authenticated affiliate and administrator routes. Affiliates see masked account details after saving; authorised administrators can view the full details to make a payment. Administrators can also see commission balances, payment references and payment history.

6. Data security and retention

We use reasonable technical and organisational measures to protect data in transit and at rest. No internet service is completely risk-free, but security is treated as an important part of the platform.

We keep personal data only for as long as it is needed for the service, legal compliance, dispute handling, and legitimate record-keeping.

7. Your rights

• Access: you can ask what personal data we hold about you.
• Correction: you can ask us to correct inaccurate information.
• Erasure: you can ask us to delete your account and associated data, subject to any legal retention requirements.
• Objection or restriction: in some situations you can object to, or ask us to limit, certain processing.

To exercise these rights, email support@workdisputes.co.uk.

8. Marketing communications

Service emails, such as account or purchase messages, are different from marketing. Where marketing is used, it should be sent only where there is an appropriate lawful basis and a clear way to opt out.