Raising a grievance

Overview

A grievance is a formal complaint to your employer about a workplace issue.

Handled properly, it creates a clear record and can resolve problems before legal action.

When to raise one

• You want to challenge unfair treatment or a decision.
• You need the employer to correct behaviour or process failures.
• You are preparing for a possible claim and need a clear record.
• You tried to resolve the issue informally and it did not work.

How to structure it

1. 01

   State the issue

   Open with a short summary of what happened and when.

2. 02

   Explain the impact

   Describe how it affected your work, health, or income.

3. 03

   List evidence

   Reference key emails, meetings, or documents.

4. 04

   Request a remedy

   Say what outcome you want, such as a meeting or correction.

5. 05

   Keep it factual

   Stick to dates and facts so it is easy to investigate.

What happens next

• The employer should acknowledge the grievance and appoint someone to review it.
• You may be invited to a meeting to clarify facts or respond to questions.
• A written decision should follow, with the option to appeal.

Evidence to attach or reference

• Key emails or messages
• Schedules or rota changes
• Policies that were not followed
• Names of witnesses
• Medical notes or fit notes if relevant

Common questions